Frequently Asked Questions

As easy as owning a Truman + Teddy is, even still, you may have questions.

How do I do this? What about that?

We've tried to cover all the bases for you here.

Payments & Safety

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.

Learn more about our store's safe checkout experience (powered by Shopify) here.

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

We accept payments from major credit card companies like Visa, Mastercard, and American Express.

Shipping & Delivery

Domestic shipping can take up to 5 business days.

Foreign shipping could take up to 14 business days.

Due to global supply chain challenges, shipping times could be longer than usual.

Shipping rates can vary depending on your region and are calculated at checkout.

Here are the full details of our Shipping Policy.

Yes, we offer free shipping for large domestic orders. Check the cart to see the current deal on free shipping..

Yes, we ship our products all over the globe.

Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.

A full list of all of our shipping areas can be found here.

If your country or region is not mentioned, please feel free to reach out to see if we can work out the details.

Warranty & Repair

All our products are subject to quality control.

Our warranty provides a guarantee against manufacturer defects.

The guarantee covers any manufacturing, design, or material defect. Please notify us within 2 months of noticing any defects.

It does not cover blows, improper use, or other issues that are not attributable to a manufacturer defects.

An extended warranty can be added to your products for an additional cost.

Please get in touch for more information about extended warranties.

The extended warranty could come at a different cost depending on the type of product and extended period.

Please get in touch for more information.

Returns & Refunds

Yes, we offer full and partial refunds.

Please enquire for more information about our Refund policy.

A refund request can be submitted within a month after the purchase is made.

In the case when theproduct and packaging are unopened and undamaged, you areeligiblefor a full refund.

In the case whenthe packaging has been opened and the product has been used, you areeligiblefor a partial refund.

In the case when aproduct has been damaged, and the damage is not covered by your warranty, you arenot eligiblefor a refund.

Please check our Terms of Service to see if you're eligible for a refund.

When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.

When an order includes free shipping, only the cost of the return shipping is handled by the customer.

How-to At Home

Truman + Teddy beds are meant to be low maintenance, from the time our box arrives on your doorstep through all the years your dog enjoys it.

Click here to watch a step-by-step instructional video on How to Assemble Your T+T Dog Bed in 4 Easy Steps.

You may also download the instructions here. (These arrive in the box with your dog bed.)

Your Truman + Teddy dog bed is very easy to clean and maintain. Properly used and cared for, T+T dog beds should last the lifetime of your dog.

Gone are the days of having to figure out how to stuff that lumpy, frumpy bed into the washing machine!

Download our T+T Dog Bed Care Instructions, which also comes inside every box with your Truman + Teddy dog bed.

If you have a dog (or cat!) that sheds, you'll definitely want to learn this handy hack for removing pet hair from your Truman + Teddy bed!

If you've just assembled your T+T dog bed, now's a good time to lightly spray it with a homemade mixture of 3 parts water to 1 part fabric softener.

If your dog's already actively using the bed, vacuuming it using your vacuum cleaner's upholstery tool should remove most, if not all, of the hair. Once that's done, then spray with the water/fabric softener mixture mentioned above.

For those small, pesky strands of hair, use a lint remover!